Issue
Users experience an issue where they attempt to open Adobe Acrobat Pro, it immediately closes, and requests that they enter a serial number, which shouldn't be required for any Adobe Creative Cloud apps.
Environment
Windows computers that have Adobe Acrobat Professional installed (WLMS-built, standalone, or personal computers)
Resolution
- Uninstall the user's current version of Acrobat Pro via Control Panel-->Programs and Features (it will not uninstall from the Creative Cloud Desktop App)
- If in the Creative Cloud Desktop App you still see Acrobat listed as being installed, click the "..." button next to the "Open" button, then click "Uninstall"
- Once Creative Cloud detects that Acrobat has been uninstalled, you should be able to reinstall it by clicking it among the apps available below those that are installed
- After the reinstall completes, open Acrobat and confirm that it no longer requests a serial number and behaves normally