ITS-Tech Help (non-affiliates)

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This Service provides real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems. Our goal is to help you feel informed and empowered to get the most from your technology.

Billing information will only be used if the device is not returned or if a repaired device is abandoned.

Contact Info

Preferred Email (Billing non-UMICH email)

Please provide a non-UMICH email for billing purposes.

Preferred Contact Phone Number - Please include the full 10 Digits

Permanent Address

Please provide your permanent address for billing purposes.

Request Info

Introduction:
Real-time, walk-in support at no cost. We help you solve issues, find resources, and diagnose problems. For more advanced issues, we partner with ITS Tech Repair for paid repair services.

Issue Summary

How can we help you? Please summarize the issue in 4-10 words.

Please select your location

Protecting Your Data

Many repairs require us to erase your device’s data. This can happen with a factory reset, as a result of replacing some parts on your device, and it can also be necessary for common repairs like screen replacements so we can run diagnostics and complete the work. Tech Repair can’t guarantee that data stored on your device will be preserved, so please back up anything important before checking in your device or request paid data back-up below.

Acknowledgment (required for Tech Help or repair check-in)

I have read and agree with the above statements.

Would you like Tech Repair to backup your data for $49?

Device Password

Hardware Repair Agreement (If Applicable):

Authorization: I am the owner or authorized to act on the owner's behalf.
Cost Estimate: A repair technician will contact me with a cost estimate; repairs will not proceed without my approval of the estimate.
Minimum Charge: For all repairs, there is a one-hour minimum ($98) required for diagnosis, unless covered by warranty, even if I choose not to proceed with service.
Warranty Limitations: Many warranties do not cover accidental damage or software issues.
Liability Waiver: ITS Tech Repair is not liable for any damages or data loss during repair.
Incidental Data Contact: Technicians may come into incidental contact with my data.
Holding Fee: $98 fee if not picked up within 30 days after completion. After 90 days, data will be wiped, and the computer will become U-M property.

Hardware Repair Agreement

Yes, I agree to the repair terms stated above.

AppleCare+ Repair Authorization (If Applicable):

Devices being repaired with AppleCare+ coverage may still have costs the customer is responsible for, especially in the case of accidental damage and specifically liquid. Information about additional costs is available at https://www.apple.com/legal/applecare/fees-deductibles/. To expedite my repair and prevent delays, I authorize ITS Tech Repair to approve AppleCare+ service fees of up to $299.

The final service fee is determined by Apple and is due at pickup.

AppleCare Repair Authorization

Yes, I agree to an up to $299 co-pay to ensure this repair gets completed as quickly as possible.

No. Email me to approve any co-pays; I understand this may delay the repair.

Other Fields

Your name

Your email address