ITS-Tech Help (non-affiliates)

Billing information will only be used if the device is not returned or if a repaired device is abandoned.

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Introduction:
Real-time, walk-in support at no cost. We help you solve issues, find resources, and diagnose problems. For more advanced issues, we partner with ITS Tech Repair for paid repair services. 

My device may be wiped without notice and data may be permanently lost. I accept full responsibility for backing up my data.

Tech Repair can perform a data backup prior to repairing your device. To have your data backed up, please provide your device password and an external drive equal to or larger than your device's storage. A $48 backup fee will be added to your repair total.

Authorization: I am the owner or authorized to act on the owner's behalf.
Cost Estimate: A repair technician will contact me with a cost estimate; repairs will not proceed without my approval of the estimate.
Minimum Charge: For all repairs, there is a one-hour minimum ($96) required for diagnosis, unless covered by warranty, even if I choose not to proceed with service.
Warranty Limitations: Many warranties do not cover accidental damage or software issues.
Liability Waiver: ITS Tech Repair is not liable for any damages or data loss during repair.
Incidental Data Contact: Technicians may come into incidental contact with my data.
Holding Fee: $96 fee if not picked up within 30 days after completion. After 180 days, data will be wiped, and the computer will become U-M property.

I authorize ITS Tech Repair to perform repairs covered under my AppleCare+ plan for accidental damage, with a service fee of up to $299 (as determined by Apple), payable at repair pickup. I understand that I will be notified of the final service fee and repair details prior to pickup.