Zoom Rooms - Enable Telephone Functionality

Environment

ITS Service Center, U-M Zoom Rooms Support

Issue

Customer wants to Enable Telephone Functionality in U-M Zoom Rooms

Resolution

You can integrate Zoom Phone functionality with your U-M Zoom Room, allowing you to make and receive calls using your Zoom Room system without needing a physical conference phone. This provides the ability to dial another telephone user for a 1:1 phone call or to call into a conference bridge for a non-Zoom meeting. 
 

To Move an Existing Phone line

1. Access the Service Request System
2. Select Telephone, Data, & Video
3. Select Change Phone set
4. Enter the Zoom Room name in the comments section and add a photo of your device if possible

To Add a New Phone Line

1. Log in to the Service Request System
2. Click Request or Manage Service
   • Select Telephone, Data, & Video
3. Select Add a Phone Line
4. You will be prompted with several questions about the phone line and location
   • “Is there a jack at the new location?”
     • Select Yes and either enter the jack number or N/A if unknown.
   • “Do you want to purchase new phone equipment?”
     • Select No
   • "Select the type of phone set you have,"
     • Select VoIP (Zoom)
   • “Is this PCI?"
     • Select Not PCI
   • For the manufacturer and model information, enter the device model used for your U-M Zoom Room system (examples: Poly Studio X52, Poly Studio X72, Poly G62; do not enter the touch panel model)
   • Enter the MAC Address for the Zoom Room system in the format xx:xx:xx:xx:xx:xx​​​​​​​
     • You can find the MAC address for the room system by using the touch panel
     • On the touch panel, swipe from the right edge toward the center
     • A menu will appear
     • Tap Settings 
     • You will see the information for both the "Connected Room System" and "Controller" (i.e., touch panel)
5.  ​​​​​​​You will be prompted to enter information about the New Location
   • “Search for a Building Name or Building ID”
     • Enter the building name and select the matching building from the results list
   • Enter the floor and room number. 
6. You will be prompted to enter information about the Zoom Options
   • “Category”
     • Select the category that matches your deployment (Conference Room in most cases)
   • “Do you want this phone number added to your existing Zoom Room Service in this conference room?"
     • Select Yes
   • “Please provide the Zoom Room Name provided to you from the Zoom Room Team”
     • Enter the Zoom Room name
       • The name is visible in the top left corner of the connected display
   • Select the appropriate call Restrictions for the room and click Next.
7. You will be prompted to enter information about the Billing information
8. You will be prompted to enter information about Additional Information,
   • Enter the contact information following the prompts.
9. In the Comments box under contact information, enter any other information you want to communicate.
10. If applicable, add any attachments relevant to this order.
11. Review your order.
12. Add to Cart and Checkout.
13. ITS Telecommunications will process your order and provide the date the Zoom Phone number will be assigned to your Zoom Room device.

NOTE: Users may need to request elevated Service Request System access. To gain additional permissions to order Telephones, Data, and Video lines, and/or view financial reports, contact your Department Manager (see steps here).

Additional Information

Need additional information or assistance? Contact the ITS Service Center.