Unable to Use Self-Service MFA Recovery - Previous Unsuccessful Attempts Error

Environment

Okta Sign-in screen, MFA Recovery

Issue

I tried using MFA Recovery, but got a "You can’t use self-service recovery because of previous unsuccessful attempts. For further assistance please submit the following request for support."

Resolution

You are not eligible for self-service recovery due to previous failed or abandoned attempts at automated ID verification.

• You will need to complete this form for Self Service Support

Additional Information

Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.