Body
Environment
UM Google
Issue
I have deleted a lot of data, but my Google storage usage isn't decreasing.
Resolution
Once you have deleted your data from Google, they will be sent to your Trash. Data in Trash will be automatically deleted after 30 days. However, data in Trash still count against your storage limit, so you should empty your Trash after deleting it.
To empty your entire Trash, click Empty trash in the top right of the Trash page and click Delete forever to confirm.
It may take several attempts to delete the data in your Trash permanently. Note that deleting a large number of data may cause an error, take a long time to update the interface to reflect your deletion, and/or require you to refresh multiple times. It is recommended to permanently delete your data in smaller batches if you have a significant number of them in your Trash.
To permanently delete individual data from Trash:
- Click Trash from the left navigation in Google.
- Select the data you want to delete permanently.
- Click the trash can icon in the top right.
- Click Delete forever to confirm.
Once emptied, storage space used should decrease in about 24-48 hours. However, if you have deleted a significant amount of data (in particular, a large number of emails or files), it may take more than two days for Google to report your new storage usage accurately.
Additional Information
Refer to the Google Help Center or our ITS Documentation page for more information on cleaning up Google storage.
Need additional information or assistance? Contact the ITS Service Center.