Environment
Atlassian products
Issue
Can't log in to Atlassian products like Trello, Jira, Confluence, Bibbucket, or others.
Resolution
U-M Information and Technology Services has been working with Atlassian to make signing on to their products easier and safer using U-M Weblogin. Atlassian offers a number of popular software titles such as Trello, Jira, Confluence, and more.
- The sign-on experience using a U-M address has switched from the Atlassian ID sign-on process to the familiar University of Michigan Weblogin service.
- No other changes to the use of the product(s) will occur.
- If you are using a paid version of these products, you will retain the responsibility to pay as you have been.
- This change does not allow ITS to have access to any data or content stored with Atlassian.
- If you do not wish to continue using your U-M email to manage your Atlassian account, you can switch to another email address by following these instructions to change your Atlassian account email addresses.
- You can change your address anytime before April 28, 2023.
- Atlassian support is available to assist with changing email addresses after this date.
- You may see a message when first logging in that "Your account is now managed."
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- U-M will not make changes to your account other than uniqnames being active/terminated where appropriate.
- Personal accounts are not required to be transferred to a different account, but it would be advisable.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.