Body
Environment
Atlassian products
Issue
Can't log in to Atlassian products like Trello, Jira, Confluence, Bitbucket, or others.
Resolution
For users and units choosing to use Atlassian products, U-M Information and Technology Services has worked with the vendor to make signing on to their products easier and safer using U-M Weblogin. Atlassian offers a number of popular software titles such as Trello, Jira, Confluence, and more.
- While ITS does not offer Atlassian products, many campus users and units have opted to use free or purchased versions of these tools.
- The sign-on experience using a U-M email address uses the familiar University of Michigan login service.
- If you are using a paid version of these products, you will retain the responsibility to pay as you have been.
- ITS does not to have access to any data or content stored with Atlassian.
- If you do not wish to continue using your U-M email to manage your Atlassian account, you will need to create a new Atlassian account using a non-UMICH email address and abandon the UMICH account.
- Once an account using a UMich address has been created, the address can not be changed and the account can not be deleted. It can only be emptied of data and abandoned.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.