Assign Tickets to a Person or Group not Using TeamDynamix

Environment

TeamDynamix

Issue

Can TeamDynamix (forms) be used to route tickets/questions to a person or groups who are not using TeamDynamix?

Resolution

No. They would need a TeamDynamix account to view and respond to the assigned ticket.

Tickets can be transferred to Michigan Medicine/HITS. See this article for how-to: https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=11395

Additional Information

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support. 

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Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.