Friend Account Email Has Changed (Starting Feb. 25, 2026)

Environment

U-M Friend accounts, Okta Sign In

Issue

What to do if the email associated with your Friend account has changed, or if you are no longer able to access the email account. (Starting Feb. 25, 2026)

Resolution

If the email associated with your Friend account has changed, or if you are no longer able to access the email account, you must create a new Friend account and follow the necessary steps to regain access to the services for which you previously had access.

Create New Friend Account

First, follow the steps to create a new Friend account.

Regain Access to Services

To regain access to services you were using with your old Friend account email address:

• Parents/Family authorized to access student account information, including tuition bills:  Your student must authorize your new email address through Wolverine Access.
• Admission applicants: Verify your new email address/Friend account in Wolverine Access.
• Canvas courses: Contact the ITS Service Center for further assistance.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.