Canvas Does not Show Recent Add/Drop Course on Student Dashboard

Environment

Canvas

Issue

Student's dashboard is showing a course that was dropped or not yet displaying a course that was recently added via Wolverine Access.

Resolution

This is most likely a timing issue. Canvas is refreshed (synced from Wolverine Access) at 9am and 9pm weekdays. There may be a period of time after Drop/Add where Canvas is lagging behind Wolverine Access. Your newly added course may be missing from Canvas or your newly dropped course may still be showing in Canvas until the next refresh occurs.

Additional Information

If necessary, the ITS Service Center can help correct this before the automatic sync. Contact the ITS Service Center for assistance.

For additional questions, please contact the ITS Service Center

Details

Article ID: 1399
Created
Mon 5/18/20 3:22 PM
Modified
Fri 9/22/23 4:00 PM