Environment
Marketsite
Issue
- Unable to add an item to the cart in a supplier punch-out catalog. There is an "undefined" warning message on the page with the option to add the item to cart. Other supplier punch-out catalogs are working normally.
- Attempting to add an item to the cart leads to a message prompting for login/creating an account to make purchases or continuing as a guest with limited access.
- The profile icon/account page for the supplier punch-out is not clickable or doesn't display a U-M affiliation.
- Accessing Marketsite with the Safari browser
Resolution
The issue is caused by the Safari browser privacy settings.
Go to the Safari menu > Settings (or Preferences) > Privacy and confirm the following settings are unchecked:
- Prevent cross-site tracking
- Hide IP address from trackers
- Block all cookies (depending on the MacOS, you may need to click into Advanced Settings to find this option)
After updating any settings, close all Safari browsers and launch a new Safari browser to test adding items to a cart in a punch-out catalog on Marketsite.
Additional Information
- This issue has been reported for the fisher scientific punch-out catalog
Need additional information or assistance? Contact the ITS Service Center.