Can't Add Item to Cart on Marketsite+, "undefined" Message OR Login/Continue as Guest Prompt

This article explains how to resolve issues that prevent users from adding items from a punch-out catalog to the cart in Marketsite.

Environment

Marketsite+, Marketsite+ (Browse Only)

Issue

• Unable to add an item to the cart in a supplier punch-out catalog.
  • There is an "undefined" warning message on the page with the option to add the item to cart. Other supplier punch-out catalogs are working normally.
  • Attempting to add an item to the cart leads to a message prompting for login/creating an account to make purchases OR continuing as a guest with limited access OR prompts for a zip code but doesn't accept the zip code being entered.
• The profile icon/account page for the supplier punch-out is not clickable OR doesn't display a U-M affiliation OR provides a non-Weblogin sign in option.

Resolution

The issue is caused by browser privacy and/or cookie settings. Adjust browser settings per the following instructions for your preferred browser:

Google Chrome

1. Click the three vertical dots in the top-right corner of the browser.
2. Click Settings.
3. On the left-hand side, click Privacy and Security.
4. Click Third-party cookies.
5. Select Allow third-party cookies.

Microsoft Edge

1. Click the three horizontal dots in the top-right corner of the browser.
2. Click Settings.
3. On the left-hand side, click Privacy, search, and services.
4. Click Cookies.
5. The Block third-party cookies setting must be toggled off (slider set to the left).

Safari

1. Go to the Safari menu in the top-left of the screen.
2. Click Settings (or Preferences).
3. Click Privacy.
4. Confirm the following settings are unchecked:
   • Prevent cross-site tracking
   • Hide IP address from trackers
   • Block all cookies (depending on the MacOS, you may need to click into Advanced Settings to find this option)
5. After updating any settings, close all Safari browsers and launch a new Safari browser to test adding items to a cart in a punch-out catalog on Marketsite+.

Firefox

The default, standard cookie settings in Firefox are more strict. To troubleshoot, add the Marketsite website addresses as exceptions in Firefox.

1. Click the three horizontal lines in the top-right corner of the browser.
2. Click Settings.
3. On the left-hand side, click on Privacy & Security.
4. Next to the Enhanced Tracking Protection section at the top, click Manage Exceptions.​​​​​​​
5. Copy-paste the following Marketsite addresses (one at a time), then click Add Exception 
   • Marketsite+ (Browse Only): https://solutions.sciquest.com/
   • Marketsite+: https://finprod.dsc.umich.edu/
6. Click Save Changes.​​​​​​​​​​​​​​​​​​​​​

Additional Information

This issue has been specifically reported for the Fisher Scientific punch-out catalog across browsers, but may occur for other supplier catalogs as well.

Need additional information or assistance? Contact the ITS Service Center.