UMVPN: Authentication Trouble & Errors

Environment

ITS-U-M Net VPN

Issue

I am receiving the error, "Authentication failed due to a problem retrieving the single sign-on cookie."
The Okta login page is blank or otherwise won't load as expected when attempting to connect to the VPN.

Resolution

1. Open the Cisco Secure Client application
2. Click the "gear/cog" icon in the bottom-left corner to open the "Advanced window"
3. Select "General" from the list on the left. 
4. Select the "Web Browser" tab
5. Click the "Clear Data" button.
6. Close the "Advanced window" and try connecting to the VPN again.

Should the above steps fail, it's best to proceed with the additional steps below:

1. Open your default web browser.
2. Clear cookies and cache for all time.
3. Close the browser completely.
4. Reopen the Cisco Secure Client application and try connecting to the VPN again.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.