Browser: Stale Request Error

Environment

U-M or non-U-M websites

Issue

I am receiving an error that says "Stale Request" when trying to access U-M or non-U-M websites.

Resolution

Try the following steps to resolve a 'Stale Request' error: 

  • Your request may have timed out, close the tab and navigate back to the same page again. 
  • If using a bookmark or shortcut, navigate directly to the resource instead: 
    • If the resource is accessible through Wolverine Access (WA), go directly to WA and navigate to the page you need.
    • ​​​​​Type the URL of the website in the address bar of your web browser.
    • Try going directly to the website's main page and navigating to the page you need from there (everything before the first slash in the URL).
  • Clear your browser's cache and cookies, and then try again: 
  • Try a different network:
    • Try accessing the site from a mobile hotspot or a Coffee shop WiFi network
    • If you are connected to a VPN, try disconnecting from the VPN. 

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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