Environment
New & Prospective Student Business, Wolverine Access
Issue
The New and Prospective Student Business 'Verify Identity' page is showing the following error message after entering information to verify the Friend account.
"Identity Verification Error
Identification incorrect. Access to New and Prospective Student Business will be locked after 3 attempts. Please double-check your information and try again."
Resolution
- Confirm that you can log into the Okta account settings page (okta.umich.edu) with the Friend account.
- This will redirect you to your Okta dashboard but will not ask you to verify any personal information. This step is to confirm that your Friend account login/password are correct.
- Confirm that your application submission date was at least 48 hours ago. If not, please wait at least 48 hours.
- Note: If you just received your UMID via email, please wait until the next morning or about 24 hours for the systems to sync information.
- Confirm that you're entering the date of birth in MM/DD/YYYY format.
- Do not shorten any of the date details (for example, enter '2002' not just '02' for the year).
If you've confirmed all of the above but the issue persists, contact the ITS Service Center for further assistance. The Service Center can confirm that the values you are typing in match the data in the system. They can also unlock your Friend Account if necessary.
Contact your admitting office to retrieve your UMID or to correct the birthdate if it is incorrect in the system.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.