Wi-Fi Information and Troubleshooting for iPads

Wi-Fi Information and Troubleshooting for iPads and other devices

Networks you should use: 

  • MWireless
  • MWireless-UMHS (at NCCC)
  • eduroam
  • U-M provided hotspot

You should NEVER use MGuest on university owned devices or to access university resources (including your umich Google mail, Wolverine Access, Kaymbu, Educa, EZChildTrack, ASQ Online, etc). If MGuest is in your device's list of "My Networks" select the information button (lower case "i" in a circle) to open the MGuest settings and choose "Forget Network." Then never select it again.

Instructions

  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Verify Wi-Fi is On.
  4. Select one of the acceptable secure networks below and use the login/password indicated
  5. Tap Join.
  6. Tap Accept on the Certificate screen.
  7. If your device has an option to select a network as your preferred or default network or to auto-connect to a network, choose the network that works best in your building from the list above. Remember to "forget" the MGuest network if it is in your list of "My Networks" or if you find the device is defaulting back to MGuest when MWireless fails.

Note: It may take a few moments to connect.

Acceptable Secure Wifi Networks
Network Username to use Password
MWireless hr-guest WeSpoMakeUhrGo!
MWireless-UMHS (at NCCC) hr-guest@umich.edu WeSpoMakeUhrGo!
eduroam hr-guest@umich.edu WeSpoMakeUhrGo!
Children's Centers provided hot spot varies, contact judymc@umich.edu varies, contact judymc@umich.edu

Troubleshooting

  • Be sure to "forget network" if you have previously used MGuest and it is listed under "My Networks"
  • Check that the username and password for the network you are using are correct:
    • MWireless: use username: hr-guest password: WeSpoMakeUhrGo!
    • eduroam: use username: hr-guest@umich.edu password: WeSpoMakeUhrGo!
    • UMHS-MWireless (at NCCC): use username: hr-guest@umich.edu password: WeSpoMakeUhrGo!
  • If you suspect the network is not working, check with others using different devices to see if they are able to connect. If the network is down, try another acceptable network.
  • If you have tried the steps above and are still having difficulty, contact Judy Collins at judymc@umich.edu or 734-647-7144
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