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Services or Offerings?
AAUM-Communications
  1. Services
  2. None
Content recommendations or material for use in all external-facing content.
AAUM-CRM Support
  1. Services
  2. None
Salesforce (not reporting), membership cards, Wolverine Forum content, Alumni Volunteer content, DART Integration, data troubleshooting/learning
AAUM-Data Management
  1. Services
  2. None
AAUM Data management (data integrity, integration with external systems)
AAUM-End User Computing Support
  1. Services
  2. None
Computer Hardware Support, Telephone (Zoom, Jabber, physical handsets), iPad requests, Software support (Adobe, Microsoft, Slack, etc.), Software/Hardware purchase requests
AAUM-Events
  1. Services
  2. None
Alumni Association Event Requests
AAUM-Facilities
  1. Services
  2. None
Printers, Building Access, Immersion Room, Supplies, Conference Rooms
AAUM-Login Support
  1. Services
  2. None
Login support for Salesforce, MaizeNet, Alumni.umich.edu, Wolverine Forum, Alumni Volunteer
AAUM-Marketing Cloud Admin
  1. Services
  2. None
Marketing Cloud Administrative Requests (templates, access control)
AAUM-Onboarding/Offboarding
  1. Services
  2. None
For new or departing staff.
AAUM-Partner Contract & License Support
  1. Services
  2. None
Alumni Association Partner Contract adjustments such as adding/removing licenses, discussing partnerships, or adding/removing staff licenses.
AAUM-Partner Technical Support
  1. Services
  2. None
Alumni Association Campus Partner enhancement approval requests, bugs/issues, and access issues.
AAUM-PCI Device Audit
  1. Services
  2. None
Periodic and before use device audits to maintain PCI compliance.
AAUM-TeamDynamix Support
  1. Services
  2. None
Updates, revisions, modifications, inquiries for all TDx-related questions
AAUM-Website Support
  1. Services
  2. None
Feature Requests, Bug Reports, and general service requests for the Web & Data Applications Team. For content update requests, please use the marketing request form (form.asana.com/?k=v8VraMfKJ5rMfv52WaVgUA&d=939514425027676).