Popular Services

Marketing Cloud Administrative Requests (templates, access control)

Computer Hardware Support, Telephone (Zoom, Jabber, physical handsets), iPad requests, Software support (Adobe, Microsoft, Slack, etc.), Software/Hardware purchase requests

Updates, revisions, modifications, inquiries for all TDx-related questions

Alumni Association Event Requests

Periodic and before use device audits to maintain PCI compliance.

Alumni Association Campus Partner enhancement approval requests, bugs/issues, and access issues.

Printers, Building Access, Immersion Room, Supplies, Conference Rooms

Salesforce (not reporting), membership cards, Wolverine Forum content, Alumni Volunteer content, DART Integration, data troubleshooting/learning

AAUM Data management (data integrity, integration with external systems)

Feature Requests, Bug Reports, and general service requests for the Web & Data Applications Team. For content update requests, please use the marketing request form (form.asana.com/?k=v8VraMfKJ5rMfv52WaVgUA&d=939514425027676).

Login support for Salesforce, MaizeNet, Alumni.umich.edu, Wolverine Forum, Alumni Volunteer

For new or departing staff.

Alumni Association Partner Contract adjustments such as adding/removing licenses, discussing partnerships, or adding/removing staff licenses.

Content recommendations or material for use in all external-facing content.