LockDown Browser Troubleshooting

Be sure to install the UM-Flint version of the LockDown Browser. The download link is specific to each school that uses it. Refer to the LockDown Browser guide for more details.

Webcam Troubleshooting - Respondus Monitor

Network

Network security settings can prevent the webcam recording from working in LockDown Browser.

• Do not use guest wireless networks or networks at your place of employment. Most times, the security will prevent your webcam from loading in LockDown Browser.
• If you are on campus, use the eduroam network. MGuest will prevent your camera from loading.

Camera Permissions

Your computer may be blocking access to the webcam for privacy reasons. Check that permission is allowed for your webcam.

• Windows:
  1. Click the Windows icon on your taskbar or the Windows key on your keyboard and searh for Settings. Open the app.
  2. In Settings, enter Camera in the search box and select Camera privacy settings.
  3. Make sure that Allow apps to access your camera is set to On. If it is already on, toggle it off and back on again to help reset the permission.

  For more information visit the Microsoft support guide.

• Mac:
  1. Click the Apple icon in the top left corner and choose System Preferences.
  2. Go to Security & Privacy and then select Privacy.
  3. Select Camera on the left.
  4. Click the lock icon in the bottom left and enter your Mac password to allow you to make changes to the settings.
  5. Check the box next to LockDown Browser on the right. If it is not listed, click the + button to search for it in your Applications folder.

  For more information visit the Apple support guide.

Additional Support

If you are experiencing trouble with your webcam when attempting to start an exam, live chat with a Respondus support agent is available right in the LockDown Browser. During the webcam check, click the It's not working link and click the Need More Help? button.

If you need additional assistance with the LockDown Browser, you can submit a ticket directly to Respondus support.