The University is now utilizing Duo for two-factor authentication. The new solution supports U-M's IT security strategy by better protecting sensitive university and personal data against ever-increasing and more sophisticated threats and attacks.
Intended Audience
This Quicknote is intended for current faculty and staff who utilize DUO Two-Factor Authentication.
Requirements
This Quicknote requires that you have access to systems that use DUO Two-Factor Authentication.
Duo Two-Factor Authentication
Please visit the following article for up-to-date information on Duo Two-Factor Authentication: http://its.umich.edu/two-factor-authentication
Troubleshooting
Can't log in?
If you are having trouble logging in with DUO because the system keeps asking for your credentials repeatedly, you will need to close out of your browser entirely. Then, re-open your browser and try the action again. If you still experience issues, please call the ITS Helpdesk at 810-762-3123.
Got a New Smartphone?
Please visit the following article for the up-to-date instructions to replace your on-file smartphone or phone number: http://its.umich.edu/accounts-access/uniqnames-passwords/two-factor-authentication/updating-duo-devices-and-options If you are having trouble adding or updating your DUO account information, please contact the ITS Helpdesk at 810-762-3123.
Have an old MToken?
If you have general questions about the MToken replacement process, contact the UM-Flint HR office, Dee Dee Hurley, at 810-237-6595 or dhurley@umflint.edu. If you have an old physical RSA MToken please return the device to Dee Dee Hurley, Human Resources, at 213 University Pavilion.
If the information above does not resolve your questions or if you have specific technical issues please contact the ITS Helpdesk for assistance.
Phone #: 810-762-3123
Email: flint.its.support@umich.edu