What Does My Ticket Status Mean?

Below are the various ticket statuses and their descriptions. To view your current ticket requests, click here

Open 

The ticket has been entered and assigned to the team who will provide a solution.

In Process

Your request is approved and work has started.

Resolved

Dental Informatics has resolved your issue and is waiting on your confirmation.

Closed

You have confirmed your issue is resolved.

Canceled

The ticket was canceled by your request.

On Hold

Dental Informatics is waiting on third party action before we can continue work. Check your email or the ticket feed for more information.

Awaiting User Info

Dental Informatics has contacted the requester to obtain more information needed to finish this ticket. Check your email or the ticket feed for more information.

Awaiting Third Party

Dental Informatics is collaborating with another party to resolve this ticket. Check your email or the ticket feed for more information.

Details

Article ID: 4232
Created
Wed 1/6/21 10:25 AM
Modified
Thu 1/28/21 9:28 AM