My Recently Visited Services
Support for University Unions EMS - servers, client, website, application configuration and functionality, and billing macros.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance (eg. Data access requests) when offered as a service.
General consultation and support for Student Life units to solve business problems, improve efficiency, or implement automation's or technologies.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Support for RecSports Fusion - servers, client, website, card readers, and barcode scanners.
Support for Symplicity Advocate campus data interfaces and integration into campus environment (shibboleth, management of data feeds to and from Advocate with student and housing records, FSL/RIG, and SAPAC). Advocate is the case management and Clery reporting application used in support of student conflict resolution processes.
The Salesforce Student Org is also used by several academic units across campus to manage their recruitment activities. Non-Student Life customers should be routed here.
Support for StarRez around platform integration with institutional data.
Administration, development, and support for Student Life web servers, web sites & application platforms, and content management systems.
Support for Database, Desktop Client Support (if MiWorkspace needs an escalation path), Server Netcatering Monitor tasks.
Support for general Student Life web applications & related integrations like Student Org Reservations, SOAS Account System, COI/COC, Housing Web FIXIT.
Supports the Database server and provides some client support (MDS System Support).
Supports the server, software, remote access and the upgrade & repair of the Kiosk.
Marketing Cloud is the mass communication tool of choice for Student Life.
Support is provided for Student Life provided iPads. Best effort support is provided for other types of mobile devices.
Campus Maps is a centralized resource for wayfinding and accessing basic building information on campus.
Sessions @ Michigan enables the University community to manage registration and attendance for their on-campus events.
Unit IT Liaison, Risk Assessment & Compliance, Monitoring, Data Loss Prevention, System & Application Security Patching.
Happening @ Michigan is the most comprehensive events calendar at the University of Michigan.
Development and support for custom integration work involving vendor and cloud applications/services and APIs.
Support for Student Life departmental websites that are externally facing and accessible by anyone.
Support for the Fraternity and Sorority Life RIG application which is used for managing eligibility around rush.
Business process analysis
Business process mapping
Business process improvement & automation