Popular Services

Sessions @ Michigan enables the University community to manage registration and attendance for their on-campus events.

Support for Database, Desktop Client Support (if MiWorkspace needs an escalation path), Server Netcatering Monitor tasks.

The Salesforce Student Org is also used by several academic units across campus to manage their recruitment activities. Non-Student Life customers should be routed here.

Happening @ Michigan is the most comprehensive events calendar at the University of Michigan.

Support for general Student Life web applications & related integrations like Student Org Reservations, SOAS Account System, COI/COC, Housing Web FIXIT.

Administration, development, and support for Student Life web servers, web sites & application platforms, and content management systems.

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.

Campus Maps is a centralized resource for wayfinding and accessing basic building information on campus.

Support for CAPS and SAPAC Titanium - servers, client, website, and account maintenance.

Support for Student Life departmental websites that are externally facing and accessible by anyone.

Support for Transact- servers, desktop applications, application configuration and functionality, and reports.

Support for StarRez around platform integration with institutional data.

Support for Student Life units in working with ITS around networking requests.

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance (eg. Data access requests) when offered as a service.

Support for Symplicity Advocate campus data interfaces and integration into campus environment (shibboleth, management of data feeds to and from Advocate with student and housing records, FSL/RIG, and SAPAC). Advocate is the case management and Clery reporting application used in support of student conflict resolution processes.

Support is provided for Student Life provided iPads. Best effort support is provided for other types of mobile devices.

Support for Student Life websites that are internally facing and only accessible by Student Life staff.

Supports the server, software, remote access and the upgrade & repair of the Kiosk.

Support for the point of sale devices for Michigan Dining locations which include aeros, cash drawers, credit card devices and pole displays.

Marketing Cloud is the mass communication tool of choice for Student Life.

Unit IT Liaison, Risk Assessment & Compliance, Monitoring, Data Loss Prevention, System & Application Security Patching.

General consultation and support for Student Life units to solve business problems, improve efficiency, or implement automation's or technologies.

Business process analysis
Business process mapping
Business process improvement & automation

Compliance, documentation, and general requests related to the Student Life Technology Community of Practice.