Popular Services
Support for the digital signage (four winds) software and maintenance for the digital signage hardware. Content is provided by the individual units.
This service connects vendor, cloud applications, business platforms, and web applications with Student Life and U-M enterprise data.
Specific business unit systems, platforms, and applications are listed as separate services.
Support for Student Life units in working with ITS around networking requests.
Development and support for custom integration work involving vendor and cloud applications/services and APIs.
Support for StarRez around platform integration with institutional data.
Supports the Database server and provides some client support (MDS System Support).
Support for CAPS and SAPAC Titanium - servers, client, website, and account maintenance.
Happening @ Michigan is the most comprehensive events calendar at the University of Michigan.
Support for RecSports Fusion - servers, client, website, card readers, and barcode scanners.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Support for Database, Desktop Client Support (if MiWorkspace needs an escalation path), Server Netcatering Monitor tasks.
The Salesforce Student Org is also used by several academic units across campus to manage their recruitment activities. Non-Student Life customers should be routed here.
Support for AV in residence hall classrooms and in Student Life conference rooms, huddle spaces, and meeting rooms.
Campus Maps is a centralized resource for wayfinding and accessing basic building information on campus.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance (eg. Data access requests) when offered as a service.
Support is provided for Student Life provided iPads. Best effort support is provided for other types of mobile devices.
Support for the point of sale devices for Michigan Dining locations which include aeros, cash drawers, credit card devices and pole displays.
Unit IT Liaison, Risk Assessment & Compliance, Monitoring, Data Loss Prevention, System & Application Security Patching.
Business process analysis
Business process mapping
Business process improvement & automation
Support for the access equipment including card readers used on residence halls exterior doors and interior doors that separate public and private spaces.
Marketing Cloud is the mass communication tool of choice for Student Life.
Support for general Student Life web applications & related integrations like Student Org Reservations, SOAS Account System, COI/COC, Housing Web FIXIT.
For use for general services that do not fall under any other category.