SimpleK Support

Tags simplek

SimpleK Support 

 

 

 

SimpleK Support

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  • This document outlines which group to route 4-Help tickets for SimpleK

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  • SimpleK is an application which Student Life uses to manage the distribution and auditing of physical keys to students, facilities, and contractors for some Housing buildings.

  • If off campus/off site, users must be logged into Cisco VPN.

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Login/Application Permission Issues

  • Issues with logins should be routed to Campus-DPSS-HousingAccess

  • If possible, include screenshot of error message

  • DPSS can escalate to SLTS if needed

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Application Crashing or Unresponsive

  • Issues with the application crashing or becoming unresponsive should be routed to SL-Operations

  • If possible, include screenshot of error message

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Adding User(s)

  • If a user needs to be added to SimpleK, it should be routed to Campus-DPSS-HousingAccess

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Updating Email/Form Templates

  • Issues with Email/Form templates should be routed to Campus-DPSS-HousingAccess
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