SimpleK Support

SimpleK Support 

SimpleK Support

-

• This document outlines which group to route 4-Help tickets for SimpleK

-

• SimpleK is an application which Student Life uses to manage the distribution and auditing of physical keys to students, facilities, and contractors for some Housing buildings.

• If off campus/off site, users must be logged into Cisco VPN.

-

Login/Application Permission Issues

• Issues with logins should be routed to Campus-DPSS-HousingAccess

• If possible, include screenshot of error message

• DPSS can escalate to SLTS if needed

-

Application Crashing or Unresponsive

• Issues with the application crashing or becoming unresponsive should be routed to SL-Operations

• If possible, include screenshot of error message

-

Adding User(s)

• If a user needs to be added to SimpleK, it should be routed to Campus-DPSS-HousingAccess

-

Updating Email/Form Templates

• Issues with Email/Form templates should be routed to Campus-DPSS-HousingAccess