UMSN-IT Security Incident/Vulnerability Response and Investigation

Attribute	Description
Service Description	A full description of the service, including its purpose, benefits, features, and options. The description should be written for the end user to understand.
Audience	The constituents for whom the service is available (e.g., students, faculty, staff).
Service Levels	Basic information about service availability, maintenance windows, levels of support available, what users can expect from this service, etc.
Requirements	Any prerequisites for using the service (e.g., approvals, training, compliance requirements, and other services).
Service Charges	The cost to the end user or department to use the service. This can be expressed on a per-user basis, by department, volume of consumption, or however charges are assessed.
Support Contact	Instructions for requesting support (e.g., help with using the service or reporting a service issue).
Feedback Mechanism	Instructions or mechanism for reporting feedback on a service.
Documentation	Pointers to service documentation, service policies, FAQs, training materials, etc.
Status/Phase	Current status or phase of the service (e.g., planning, production, or retired). Note: when a service is retired, it is removed from the catalog but remains in the portfolio.
Service Cost	The actual costs to deliver a service—including, hardware, software, licensing, maintenance, and staff resources—which are necessary for an organization to understand financial management on a service level.
IT Service Responsible Group	The person who is accountable for the delivery of the end-to-end service. This accountability crosses functional areas.
IT Service Responsible	Responsible Individual

Service Offerings (2)

UMSN-IT REMIT

UMSN-IT Vulnerability REMIT

Vulnerability REMIT ticket for UMSN-IT