UMSN-IT Academic Technology Support

UMSN-IT support for teaching and learning technology at the School of Nursing

Service Overview

Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students. Also includes polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems, and lecture capture system.

Scope of Services

In-Scope

  • Assistance with UMSN hardware and software
  • Canvas Catalog Support

Out-of-Scope

  • Management of course content
  • Personal non-university hardware support
  • Research Support

Service Levels & Availability

Attribute Details
Service Hours Standard Hours: Monday – Friday, 8:00 AM – 5:00 PM EST

Need Urgent Assistance?

Please call 734-764-6300

Service Ownership & Governance
  • Managing Team:
    TechOps
  • Service Owner:
    Jared Whitfield
  • Service Manager:
    Kinnothan Nelson
  • Eligibility:
    Faculty, Staff, Enrolled Students
  • Cost / Charging Model:
    Base service (No direct cost to unit)