My Recently Visited Services

Enterprise-level strategy and planning. UMSN and UMSN-IT Strategic Planning, Analysis, and Reporting

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

Monitoring of IT services, including the underpinning technologies.

Request for standard computing services including access to: UM Gmail, Dropbox, general UMSN resources.

Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, supplier/vendor/partner (SVP) service calls, and online support delivery. Might include concierge support or special event service delivery.

Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.

Web, application, and database hosting. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.