My Recently Visited Services
Purchasing consultation, asset deployment/moves/collection/disposition, device refresh
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Consultation and integration services, when offered as a consolidated service.
Software Development, content management systems, portals, web hosting/domain registration, web analytics, user experience design, and URL management. Also includes website, mobile an application development, low code development (API, webhook, shell scripts), and database management. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.
Monitoring of IT services, including the underpinning technologies.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Enterprise-level strategy and planning. UMSN and UMSN-IT Strategic Planning, Analysis, and Reporting
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Hosting and administration of databases, physical and virtual.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related classroom, conference room, tech checks, and event support.Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development, and database management. (maps to ICAR Web Services)