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Hosting and administration of databases, physical and virtual.
Monitoring of IT services, including the underpinning technologies.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Purchasing consultation, asset deployment/moves/collection/disposition, device refresh
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Software Development, content management systems, portals, web hosting/domain registration, web analytics, user experience design, and URL management. Also includes website, mobile an application development, low code development (API, webhook, shell scripts), and database management. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.
Activity related to business process streamlining, business relationship management, and business analysis.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Enterprise-level strategy and planning. UMSN and UMSN-IT Strategic Planning, Analysis, and Reporting
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, vendor/partner/provider service calls, and online support delivery. Might include concierge support or special event service delivery.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.