How To Access, View, and Update Tickets in the TeamDynamix Portal

Summary

How customers can find and add comments to their tickets

Body

Environment

TeamDynamix

Issue

How to update a ticket you have submitted in TeamDynamix.

Resolution

View and update your TeamDynamix Tickets

  1. Navigate to teamdynamix.umich.edu and click Client Portal tile
    1. For ITS Tickets, you can navigate directly to https://teamdynamix.umich.edu/TDClient/30/Portal/Home/
  2. Click on 'My Requests' 
  3. Sign in using your Uniqname and Password
  4. Click on Tickets and Comments as needed

Additional Information

If not in the ITS tickets portal, the language may slightly differ

Details

Details

Article ID: 7312
Created
Mon 3/7/22 12:31 PM
Modified
Wed 1/29/25 3:45 PM

Related Services / Offerings

Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.