Body
Environment
TeamDynamix Ticketing applications
Issue
Desktops remain in a user's TDX account after a new version with the same name is pushed out to the user. Users can also modify and delete Desktops that have been pushed to them.
Resolution
Change your Desktop
- TeamDynamix.umich.edu > Users > Desktop tab in the top menu
- Use the drop-down menu the upper-right corner of the desktop to see a list of desktops and select one to view
Set your default Desktop
- TeamDynamix.umich.edu > Users > Desktop tab in the top menu
- Click the gear icon in the upper right
- Click the Set to the right of a desktop's name
Set a Desktop to Auto Refresh
- TeamDynamix.umich.edu > Users > Desktop tab in the top menu
- Click the gear icon in the upper right
- In the Manage Desktops list that appears, click the Desktop you want to auto refresh
- Click the Details Tab
- Click the "Enable Auto Refresh" box
- The refresh period is 5 minutes. Can view by hovering over the refresh icon, displays in seconds.
Remove Desktop(s)
- TeamDynamix.umich.edu > Users > Desktop tab in the top menu
- Click the gear icon in the upper right
- In the Manage Desktops list that appears, click the Delete button to the right of a desktop's name
Determine which is the most recent version of a desktop with the same name
- Click the Desktop tab
- Click the gear icon in the upper right
- In the Manage Desktops list that appears, view the Created date and time, sort as needed
Additional Information
Creating a Custom Desktop in TeamDynamix: https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=4964
Request a Desktop Template : https://teamdynamix.umich.edu/TDClient/30/Portal/Requests/TicketRequests/NewForm?ID=YQynE9Cp19Y_&RequestorType=Service
Note: The Desktop Template uses the rich text editor.
Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.