Install the Duo Mobile App

This document provides instructions for downloading and installing the Duo Mobile app on your mobile device for for two-factor authentication (2FA).

Environment

University of Michigan, Duo Mobile App

Issue

Instructions for downloading and installing the Duo Mobile app on a mobile device.

Resolution

iOS (iPhone or iPad)

1. On an iPhone, launch the App Store, or on an iPad, tap iPhone Apps at the top of the screen.
   Note: Your device must be on a Duo-supported version of iOS.
2. Search for "Duo Mobile."
3. Tap Get and then Install to download the app.

Android (Smartphone or Tablet)

1. On your Android smartphone or tablet, launch the Google Play Store app. 
   Notes:

• Your device must be on a Duo-supported version of Android.
• To launch the Google Play Store app, you need to have a consumer GMail account associated with your Android device. You cannot use your U-M Google email account with Google Play.
• If you are prompted to add a credit card, you can dismiss that request.

2. Search for "Duo Mobile."
3. Tap Install to install the app.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.