My LINC Buttons Not Visible on Page

Tags mylinc

Environment

My LINC

Issue

When taking My LINC training courses, the "Next" button for advancing the training may not display on individual screens

Resolution

  • Check your browser to make sure it is set to display no higher than 100% 
    1. Find the zoom settings under the View menu in your browser to zoom out
    2. Reduce the zoom on your browser so it is 100% or lower
      • If it is set to display higher than 100%, it may push the "Next" button or other content off the right side of the page
  • To zoom out/in using the keyboard, have the training course window selected (the window is usually titled "SumTotal Content Player-<course name>")
    • On Windows, hold down the CTRL key and tap the minus (-) button to zoom out or tap the plus (+) button to zoom in
    • On Mac computers, hold down the COMMAND key and tap the minus (-) button to zoom out or tap the plus (+) button to zoom in
      • Some Mac computers may be set up to require both the OPTION and COMMAND key to be held down in order to zoom out/in

Additional Information

Chrome and Firefox will show the display percentage under the settings menu (on the right-hand side of your screen and looks like three horizontal bars)

Need additional information or assistance? Contact the ITS Service Center.

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