Getting Started with Adobe Creative Cloud

Environment

Adobe Creative Cloud

Issue

How do I download and install Adobe Creative Cloud? 

Resolution

Creative Cloud is automatically available to all active students, faculty, and regular full- and part-time staff on the Ann Arbor, Dearborn, Flint and Michigan Medicine campuses.

MiWorkspace Customers:

Non MiWorkspace Customers:

  • Download Adobe Creative Cloud here
  • Visit Adobe.com and click Sign In or open the Creative Cloud App
  • Enter your U-M email address (uniqname@umich.edu) and click Continue
  • Select ​Company or School Account

Troubleshooting:

  • Make sure to log out and log back in after installing the software
  • If you don't see the correct software titles after signing in, you likely selected the wrong account (license) type. Sign out and log back in using the other account type.
  • You cannot access Adobe Creative Cloud UM licensing until 24 hours after your uniqname was created or your new UM affiliations are loaded.

Additional Information

Creative Cloud is not automatically available to the following (If you are not automatically eligible for Creative Cloud but need it for university related activities, you may request access by completing the Adobe access request form (must be logged in to your @umich.edu account):

  • Affiliates with the HR role of "Trades"
  • Temporary Staff
  • Emeritus Faculty
  • Sponsored Affiliates
  • Retirees*
  • Alumni*

*Retirees (except for those with the Retiree-Faculty & Staff affiliation) and Alumni must obtain a sponsorship before requesting Adobe access via the form above.

  • ITS Adobe Creative Cloud Support & FAQ
  • Michigan Medicine Affiliates will need to get help from HITS for Adobe software installation
    • Adobe does use the Level1 password for access, even for Michigan Medicine

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 2881
Created
Thu 6/11/20 1:38 PM
Modified
Wed 10/27/21 12:42 PM