After-hours Support Changes

Beginning September 1, 2022, the Office of Online & Digital Education will transition after-hours and weekend support to the Canvas 24/7 support service. This will allow us to more effectively utilize ODE staff while still providing expanded support options to all faculty, staff, and students. 
  • 24/7 support availability for all UM-Flint users even during university holidays/breaks
  • Multiple contact methods including live chat, phone, and email 
  • Support is provided directly by Instructure (the company that makes Canvas)
Because Canvas Support is available 24/7, it is the best way to access prompt support should you need help or encounter any challenges using Canvas. The expert staff in ODE will continue to be available Monday through Friday from 7:30 a.m. to 5:00 p.m. if you have additional questions. 

For more details on Canvas 24/7 support, including contact information, please visit our support article.