Blackboard Retirement

Beginning with the Fall 2022 semester, Canvas will be the sole learning management system for UM-Flint. Blackboard access for all faculty, staff, and students will end on September 1, 2022. To facilitate this transition, the Office of Online and Digital Education (ODE) has put together a number of resources to assist instructors and students. 
  • Automated migration of Fall 2019 – Winter 2021 Blackboard courses into Canvas (anything that falls outside of this migration plan must be migrated by faculty manually – this includes your 2022 courses).
  • Access to Canvas Help: 24/7 chat, email and phone support from Canvas is available for all students and instructors. Canvas Help Desk agents can assist instructors and students with their live courses, answer how-to questions, and troubleshoot any problems.
  • Self-paced Training Courses in Canvas: All new students and instructors are automatically enrolled in Canvas training courses. These courses will help users get oriented and learn about some of the most commonly used Canvas features.

After-hours Support Changes

Beginning September 1, 2022, the Office of Online & Digital Education will transition after-hours and weekend support to the Canvas 24/7 support service. This will allow us to more effectively utilize ODE staff while still providing expanded support options to all faculty, staff, and students. 
  • 24/7 support availability for all UM-Flint users even during university holidays/breaks
  • Multiple contact methods including live chat, phone, and email 
  • Support is provided directly by Instructure (the company that makes Canvas)
Because Canvas Support is available 24/7, it is the best way to access prompt support should you need help or encounter any challenges using Canvas. The expert staff in ODE will continue to be available Monday through Friday from 7:30 a.m. to 5:00 p.m. if you have additional questions. 

For more details on Canvas 24/7 support, including contact information, please visit our support article.