Knowledge Base

Categories (10)

Access, Accounts & Passwords

Onboarding & off boarding, access requests, directories
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AV, Classroom & Classroom Lab Support

Video conferencing tools, classroom equipment, loan, event support
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Collaboration & Email

Surveys & polling, cloud storage, Google, chat services, web hosting & apps, email
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Databases, Reporting & Administration

Administrative tools, asset management, application & registration tools, payment tools
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Hardware Help

Hardware support & repairs, hardware upgrades, data centers, server & workstation support
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Research Computing

Research storage, UMRCP, high performance computing support, GIS, data management plans
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Software Help

Mac, Windows & Linux operating system help, backup services, software purchasing & installation, mobile device support
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Teaching & Learning

Instructional tools, hybrid teaching, instructional multimedia, student resources
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Printing

Printing how-to, 3D printing, MPrint
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Wifi & Network Security

Virus & malware, network setup & security, authentication, wifi
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Articles (1)

Emeritus personal computing requests

The purpose of this KB is for desktop support staff to use as guidance for what is expected when personal computing hardware is requested, with no UM funding.