Installing Office 365 on Windows Error: "Something went wrong..."

Environment

Non-managed or personal Windows computer, Microsoft Office 365

Issue

When trying to set up Office 365 on a personal device running Windows, you may receive this error: "Something went wrong. Your account was not set up on this device because device management could not be enabled.”

Resolution

Windows device management error

Note: These instructions were completed using Windows 10.

To fix this error:

1. Sign out of all Office 365 applications
   1. From any Office 365 application (e.g., Word, PowerPoint, etc.), click your name in the top right corner of the screen
   2. Click Sign out in the drop-down menu
   3. In the notice that appears, click Sign out
2. In the lower-left corner of your desktop, enter “Credential Manager” in the Type here to search field and hit ENTER. This will take you to the Credential Manager in the Control Panel
3. Click Windows Credentials
4. Scroll through the list, select any credentials for Office 365, and click Remove (Note: There may not be any credentials for you to remove from this list.)
5. In the lower-left corner of your desktop, enter “Settings” in the Type here to search field and hit ENTER. This will take you to the Windows Settings menu
6. Select Accounts
7. From the left sidebar, select Access work or school
8. Select Work or school account. (If you are connected to more than one account, ensure it is the account associated with your UMICH email address.)
9. Click Disconnect and when prompted, click Yes to confirm this action
10. From any Office 365 application (e.g., Word, PowerPoint, etc.), click Sign in in the top right corner of the screen
11. When prompted, enter your UMICH email address and password. Note: You may need to authenticate with Duo before proceeding
12. ​Under Stay signed in to all your apps, uncheck “Allow my organization to manage my device” and click OK in the dialog box
13. In the final dialog box, click Done. The error should be fixed

Additional Information

Basic installation instructions found in teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=3894.