Knowledge articles related to the ITS implementation of TeamDynamix.
Scroll down past the description to see the Assets link when viewing TeamDynamix tickets on a phone or tablet.
This article is intended to assist end-users and support staff with attaching Dropbox files to TeamDynamix tickets.
Doing so will allow attachments within a TeamDynamix ticket to be restricted to the individuals that were provided access through Dropbox.
Create an Asset Report in TeamDynamix. Available to those with Asset Viewer role
Explains how to create TeamDynamix task templates and response templates
An overview of which departments need to be involved when a unit is considering installing new digital signs.
Options for emailing people other than the requestor can be found on a ticket's update form.
Guidelines for the Impact, Urgency and Priority fields in TeamDynamix tickets.
How customers can find and add comments to their tickets
TeamDynamix has an import tool that can be used to transfer tickets from other non-TDX ticketing applications.
Non-admins cannot look up all the groups a user is in. Using search or MCommunity, it's possible to find single groups that a user is a member of.
When new desktops are pushed out to users, their previous desktop(s) remain in their account. It's possible to remove older desktops using these steps.
How to monitor TeamDynamix tickets you're interested in, but not responsible for
Information about how to make the New button for creating tickets appear on the desktop again.
Include "ticket" count, do not include ID or any other unique fields
Create filters in Gmail to sort through the flood of incoming TDx notifications
Each TDX ticketing app can be configured to have a Default Status for tickets that come off Hold status. In TDX ticketing apps that don't have a default status configured, the ticket will return to the status prior to being put on hold
The values of some fields are retained when a form in classified. It is possible to remove these values using the reset button.
Some pronouns set in MCommunity will be synchronized to TeamDynamix (TDX)
Clear Cache and cookie if TDX says "oops"
Details of the project management features introduced in the TDx 11.9 release.
Customers may be trying to attach too large of an attachment if they receive this message: TeamDynamix We're sorry, but there has been an error in this application. If you continue to experience this error, please log out and log back in. If the problem persists, please contact your TeamDynamix administrator.
Updating TeamDynamix user profile information for @med.umich.edu email addresses.
bulk select, then update TeamDynamix tickets
Links to help desks and support teams across campus. All of these teams use TeamDynamix and send from an email address of TeamDynamix.umich.edu. Use this list to get help from the correct team.
Explanation of the standards to be used when creating TeamDynamix forms and attributes, along with naming conventions.
Permissions that are specific to the TDX PPM tool and what each permission allows the user to accomplish.
Examples of how to find tickets assigned to your team, your service or the individuals on your team
Reporting in TeamDynamix offers many fields related to who is responsible for/assigned to the ticket. This article explains the difference between Prim Resp/Prim Resp Group and Responsibility/Resp Group.
Manually adjust the number of rows returned in a report by updating the number if the field 'Set the maximum number of rows to retrieve'
Access TDx forms will not be locked down by role at go-live. If someone fills out a form they are not eligible to complete, redirect them accordingly.
ITS-ChangeApproval groups are automatically notified of tickets that are Emergency or Comprehensive Changes. For other tickets, remove this group when sending "notifications"
TeamDynamix is upgrading to 11.7 on 5/13/23 and will include new features
If a user is working in a time zone other than Eastern Time Zone, their admin user record will need to be updated to the time zone they are working in.
The Hub is a way to transfer tickets between the TeamDynamix Ticketing applications used by campus schools, colleges, and administrative units. This knowledge article explains how transfer tickets using the Hub.
How to identify which users are in TeamDynamix