Services Offered by the ITS Helpdesk
The ITS Helpdesk provides numerous services to students, faculty, and staff of the University. Below is a list of the most common services offered by the ITS Helpdesk. Some services may require photo identification.
Please note that ITS Helpdesk cannot offer any tutoring for applications or coursework; questions regarding these issues should be directed to your instructor.
Common Services
- Account Unlock/Password Reset Assistance (LAN, UMICH, and Banner)
- Assistance with Installation of Supported Software (Microsoft 365, Windows Security, Crowdstrike Falcon Anti-virus)
- University Email/Webmail Setup
- VPN Setup
- Wireless Setup for Windows 11 and Mac OSX.
- Work Tickets – Issues for university computers that cannot be resolved through the ITS Helpdesk may be transferred to the ITS Desktop Computing Services unit to have a representative fix the computer issue in person.
Contact Information
Location: 206 Murchie Science Building
Hours: go.umflint.edu/hours
Phone: (810) 762-3123
Email: flint.its.support@umich.edu