NetCatering Troubleshooting
Audience: SLTS Operations
Issue#1: Michigan Dining Systems may be reporting that the NetCatering Monitor is down.
Resolution:
Log into sl-prod-fss.adsroot.itcs.umich.edu through remote desktop.
Then go into the Task Scheduler and restart both of these -
Launch NCMonitor Cafe to Go
Launch NCMonitor Student Catering
That should solve the issue.
Issue#2: Orders are getting "stuck" in netcatering. In Netcatering they just say "submitted", yet nothing ever shows up in EventMaster.
Resolution: The service account used by NetCatering for sending mail hsg-rds-specialevent had the wrong credentials stored. This would happen if someone changed the credentials and NetCatering was not updated.
**These credentials are stored in Keeper