Environment
Student Life, HR, ITS, EAS, Facilities
Issue
Overview of the support process for KABA time clocks and how to handle the most common incidents.
Resolution
Context
KABA time clocks are wall-mounted kiosks used for timekeeping in most Student Life locations around campus. They are distinct from the models that use a dedicated desktop PC with a card swiper attachment, which is not supported by SLTS.
Some important things to keep in mind before continuing:
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Student Life Payroll Liaisons should always be the initial point of contact for issues with KABA Time Clocks in Student Life units, who will then escalate to the appropriate support team for follow-up (see below) during regular business hours. This should be done by messaging them through a given ticket, before any routing occurs. As of May 2024, this is Lori Ivan (lli) and Kim Kennedy (kimbkenn).
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ITS Enterprise Application Services (EAS) manages all hardware-related issues for KABA Time Clocks as part of their Enterprise Application Services (EAS) department. Any issues specific to KABA hardware should be routed to this group. Customers can initiate this process by contacting 4-HELP and choosing option 3 at the services prompt. A Service Center representative will then create a ticket and route it to EAS.
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Student Life Facilities manages all workflows related to the mounting/unmounting and moving of KABA Timeclocks in Student Life units and buildings. In cases where such work is needed, the expectation is that the initial ticket gets routed to the ITS EAS team, who will then inspect the given location(s) and submit a FIX-IT ticket (here) for the work.
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Student Life Technology Solutions (SLTS) primarily oversees networking-related issues and needs for the KABA Time Clocks. SLTS will fluke network jacks and submit tickets to UMNet and ITS Infrastructure for any work related to this. This work can be requested by opening a ticket in TeamDynamix (TDX) and moving it to the SL-Hub application.
Supported Devices
KABA time clocks are used by multiple organizations at UofM, but SLTS only supports those directly affiliated with Student Life units. The following table can be referenced to determine whether or not a KABA time clock is supported by SLTS:
| Location |
Units Supported |
| Alice Lloyd |
Facilities |
| Baits II - Coman House |
Facilities |
| Betsy Barbour |
Facilities |
| Bursley |
Dining & Facilities |
| Central Campus Recreation Building (CCRB) |
Rec Sports |
| Couzens |
Facilities |
| East Quad |
Dining & Facilities |
| Intramural Sports Building (IMSB) |
Rec Sports |
| Lawyers Club |
Dining & Facilities |
| Martha Cook |
Dining |
| Mary Markley |
Dining & Facilities |
| Michigan League |
Administrative Office (Retail & Catering) |
| Michigan Union |
Dining |
| Mitchell Field Recreation Building |
Rec Sports |
| Mosher Jordan |
Dining & Facilities |
| Munger Graduate Residences |
Facilities |
| North Campus Housing Service (Baxter Rd) |
Facilities |
| North Campus Recreation Building (NCRB) |
Rec Sports |
| North Quad |
Dining & Facilities |
| Oxford Houses - Goddard & Seely |
Dining (Goddard) & Facilities (Seely) |
| Postma Family Clubhouse (Golf Course) |
Dining |
| Pierpont Commons |
Administrative Office (Retail & Catering) |
| South Quad |
Dining & Facilities |
| Sports Coliseum Gym |
Rec Sports |
| Sports Coliseum Trailer Area |
Rec Sports |
| Stockwell |
Facilities |
| West Quad |
Facilities |
Troubleshooting
- Time Clock Not Working
- If a KABA unit has an outage or otherwise can't record time punches, a Student Life Payroll liaison should be contacted through the ticket for follow-up. From there, they will escalate to one of the other teams noted above depending on the nature of the issue.
- Time Clock Needs To Be Moved
- If a KABA unit needs to be relocated, a ticket should be created and routed directly to ITS EAS. They will then coordinate with the relevant Facilities teams as-needed.
- Time Clock Needs To Be Commissioned Or Decommissioned
- If a KABA unit needs to be brought online or deprecated for a particular location, a ticket should be created and routed directly to ITS EAS. They will then coordinate with SLTS and the relevant Facilities teams as-needed.
Additional Information
KABA Time Clocks can record punches in an offline mode until full functionality is restored. Additionally, all departments in Student Life should have backup timekeeping methods that can be done manually. Due to the above, KABA Time Clocks are not classified as a critical infrastructure priority and thus do not qualify for after-hours support.
FIX-IT requests ultimately get answered by the Facilities Service Center (FSC) before getting assigned to a mechanic affiliated with Housing department workflows. After-hours customers can call the FSC directly at 734-647-2059, who will then route appropriately.