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Problem: A user is seeing the wrong display name for a contact while when searching within the O365 web applications. It looks like this:
As seen here, the display name is incorrect. (UMSN Communications 123 vs. UMSN Communications)
Troubleshooting:
- This issue is caused by invalid entries in a user's 'contact index' within O365/Outlook.
- To resolve, navigate here: https://myaccount.microsoft.com/settingsandprivacy/privacy
- Once logged in, expand 'Manage Contact Search' and use the 'Reset Index' option.
- This process, once completed, can take 24-48 hours to propagate the reset.
Expected Result:
- After completing the reset, and waiting the appropriate amount of time, the search results will return the expected name for the contact being searched.
Implicit Contacts
Your Implicit Contacts are contacts discovered from your communications and are separate from your saved personal contacts or the contacts form your organization contact directory. Ranking represents the interaction data used to order the contact results we provide.
Details about managing the suggested contacts