Onboarding: Passwords, Email, and IT (Step 2)

Passwords

  • Level 1 - The Central campus password
    • Used for Wolverine Access, Canvas, Umich Gmail
    • Can be changed at password.it.umich.edu
    • Over the phone support is through 4help
  • Level 2 - The Medical Campus password
    • Used for hospital systems, including Outlook
    • Can be changed at lvl2.med.umich.edu
    • Over the phone support is through Michigan Medicine - IT

How Email Works

At the University there are two email accounts:

  • Outlook (default account)
  • Gmail
    • Email address is 'uniqname@umich.edu'
    • Uses your level 1 password
    • Supported by 4help
    • Can be accessed from email.umich.edu
    • Used primarily by Central Campus

Our School uses Outlook as the default account.

All mail is forwarded to your Outlook email. So if I were to send you an email to youruniqname@umich.edu, a copy goes to your Gmail account and a copy goes to your Outlook. If I were to send you an email at youruniqname@med.umich.edu, a copy only goes to your Outlook account. So Outlook will receive emails that are sent to both accounts.
Your mail does not sync, nor can be forwarded automatically between accounts.

IT Departments

There are three different IT departments you may have to interact with:

  • UMSN-IT
    • We are the School of Nursing's IT department
    • If you have any IT questions you can reach out to us first
  • 4help
    • Central Campuses IT department, located by the Stadium
    • Supports Level 1 Password resets
    • Can assist with DUO (if you forgot your phone and need a temp code)
    • 734.764.4357
    • Can chat via their website
    • 4help@umich.edu
  • Michigan Medicine IT
    • Medical Campus IT department
    • Supports Level 2 Password resets
    • Assists with Medical related systems like MiChart.
    • Can Chat via their website
    • Can be reached via phone at 734.936.8000

Contact UMSN-IT

If you have any questions or requests, please reach out to us:

  • Phone /Voicemail (fastest response time) 734.764.6300
  • Email nursing-help@umich.edu
  • For Walk-ins, our office is up in room 4237 in the 400 Building
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