Cynap wireless pop-up issue

Summary

This article explains the probable cause of a pop-up appearing onscreen while Cynap wireless is in use, and how to make the pop-up disappear.

Body

Issue

Sometimes while Cynap wireless is in use, a pop-up message appears onscreen.

This uninvited distraction may lead to a call asking for technical assistance.

Environment

The issue has been reported where Cynap wireless devices are mounted in classroom podiums.

Cause

Pop-up might be triggered if the Cynap unit's button accidentally gets bumped by the user or by someone else, hours earlier, who wasn't even using the wireless system.

Resolution

To close the pop-up, press the power button (once) on the front of the Cynap device.

 

For technical assistance, call 734-615-0100 [Prompt 1]

Details

Details

Article ID: 14456
Created
Tue 11/11/25 3:20 PM
Modified
Fri 7/24/26 4:04 PM

Related Articles

Related Articles (2)

Wireless presentation - user friendly instructions
This illustrated article provides step-by-step instructions for establishing wireless connectivity in classrooms and other spaces equipped with Wolfvision Cynap technology.
Wireless presentation - Wolfvision Cynap
Cynap wireless presentation technology is becoming a standard feature of LSA-supported classrooms and conference rooms. This illustrated article includes a PDF attachment with detailed instructions showing how to use Cynap wireless with Mac computers, iPads, iPhones, Windows or Android devices.