About Adobe Creative Cloud licensing

Who gets access to Adobe Creative Cloud?

As of March 6, 2020, the University of Michigan has a single Enterprise License Agreement with Adobe to provide Creative Cloud licenses for active faculty, staff, and students. At this time, there is no charge to the employee or individual unit for using this license.

To access your Adobe Creative Cloud account sign into the Creative Cloud desktop application or any Creative Cloud application under the Enterprise log in option. You will then be prompted for Web login with your U-M uniqname and email (kerberos) password. Click here to view a walk through guide about how to sign in to your Adobe Creative Cloud account.

Licenses for non-U-M affiliates (device licenses)

The current agreement with Adobe is not able to cover temporary staff, sponsored affiliates, retirees, alumni, or emeritus roles within the University of Michigan.

If you have used an Adobe device license in the past you may not need this anymore. Device licenses are still available should they be needed. Some suspected examples of device license use may include:

  • High School students taking classes needing Adobe
  • Visiting professors not affiliated with U-M but helping in research labs
  • Device licenses are only eligible on University owned devices.

These licenses are paid for by the College of Literature, Science, and the Arts and will be of zero cost to the individuals. All device licenses require an approval process prior to their use. If you are interested in inquiring about a device license please contact LSA Technology Services at lsait@umich.edu or 734.615.0100.

Use on Personal Machines

The Adobe Creative Cloud user licenses allows a single user to log into the application on two devices at the same time. These devices can be personal or university-affiliated.

Frequently Asked Questions

How do I get the software?

You can download the software from Adobe.com or from Managed Software (Mac) or Software Center (PC). For questions or assistance with the software please email LSATechnologyServices@umich.edu.

What changed March 6th–9th, 2020?

  • All faculty, staff, and students are now licensed for the full Adobe Creative Cloud Suite.
  • ITS Software Services will fully take over the license management.
  • Device licenses for labs and classrooms are now free.
  • LSA migrated our current Users and Device Licenses to ITS on March 6th, 2020.
  • For User licenses, there was a service outage on Friday, March 6th, 2020, between noon and 3pm.
  • Existing LSA Device licenses may expire in mid-April. Any device licenses that are still needed should be replaced before then. Please contact lsait@umich.edu for questions regarding device licenses.

How are users licenses granted and removed?

  • When new students or employees are on-boarded or off-boarded through the Central Admittance/HR process their ability to sign into Adobe products will be automatically provisioned and de-provisioned.
  • There are no changes to the Adobe login process for Named User Licenses.
  • Retirees and Emeritus are not included in the license agreement.
  • For edge cases where Emeritus are still considered FTEs or students may need an extension on a license there will be an exception process run by ITS Software Services.

When should we use a device license versus a user license?

The recommendation is to install Named User licenses where possible for the following reasons:

  • Device licenses may need to be renewed on the machine from time to time. Named User licenses are renewed centrally.
  • Device license reclamation from machines is a manual process.
  • With all Faculty, students, and staff getting Named User licenses the need to deploy Devices Licenses should be small.

I asked for a device license after April 2019. What will I be billed?

Nothing. Device license purchases were billed annually in April. Any new device license request since April 2019 has not yet nor will be billed. Your device license use between May 2019 and now is now free.

I asked for a device license on or before April 2019. What will I be billed?

Your billed charges covered use up through April 2020. The last billing date was April 2019. You will no longer be billed for device licenses.

Has the login process changed?

The login process has not changed. U-M faculty, staff, and students will log in to the Adobe Enterprise login prompt with their unique name and password to access Adobe applications. Refer to the "Signing into Adobe Creative Cloud using your user license" article for a walkthrough guide of the login process

Additional Notes

  • The list of applications included in the Creative Cloud user license is: Acrobat DC, Photoshop, InDesign, Illustrator, XD, Lightroom, Camera Raw, Premiere Pro, Premiere Rush, After Effects, Dreamweaver, Incopy, Bridge, Dimension, Animate, Mobile device packaging, Prelude, Character Animator, Media Encoder, Audition.
  • A User license allows for use on two devices, including one personal device. If you try to sign in to more than 2 devices you will be asked if you want to be automatically signed out of the other two devices before being able to sign into the 3rd. If more than two devices are used a second license isn't required, just log into the 3rd device and automatically sign out of the other.


Article ID: 1771
Wed 5/27/20 10:57 AM
Thu 3/24/22 12:02 PM