Sources for computing help

Tags Solution

Beyond using this wiki and/or the department request queues to get help, the following resources are also available.

College Technology Resources

LSA Technology Services provides a number of services used by the departments and units. Information and documentation about what is available can be found on our website.

Classroom or Conference Room Support

If you need help while you are teaching or presenting in a classroom, please call LSA Technology Services at 734.615.0100. We can provide a rapid response for time sensitive issues while presenting with classroom technologies.

General Support

LSA Technology Services' Service Desk is normally open from 8am–5pm, Monday–Friday. It offers both call-in and walk-up support for both LSA and ITS supported services. If you need immediate assistance, they can be reached by phone at 734.615.0100, or at one of our walk-in locations. Often we have someone available at the front desk ready to assist you. If the issue is not urgent we encourage you to submit a support ticket.

 Note
As part of the COVID-19 response, we are only providing walk-in support by appointments. We urge that all support should be attempted by phone (at 734.615.0100) or email first.

 

To schedule an appointment, send an e-mail to lsait@umich.edu.

Research Support

Need scientific computer programming help or assistance? LSA Technology Services Research Support group can assist you with programming projects big and small. They specialize in a wide range of tasks including data analysis, experimental control, and instrument automation. Expertise is largely in MATLAB, LabVIEW, and C/C++, but help can be provided for a variety of other languages. Visit the LSA Research Programming and Applications service page or contact lsait@umich.edu for additional details.

University IT Resources

Information and Technology Services (ITS)

Information and Technology Services (ITS) provides most of the university-wide IT services on campus. They provide an extensive documentation library as well as a call-in help desk, 4-HELP, or 734.764.4357 if you are not calling from a university phone.

Here are a few useful links:

Information Assurance (IA)

Information Assurance (IA) handles computer security issues ranging from email phishing alerts to computer forensics. IA provides tools and tips for keeping computing safe at U-M.

Library

Looking for help or information? Search the Library site or Ask a librarian! The Library also offers walk-up support for everyone at the ScholarSpace.

  • Research Guides provides research resources and help guides created by experts on a variety of both technical and non-technical topics.
  • Spatial and Numeric Data (SAND) Services provides access to hardware, software, and consulting on Geographic Information Systems (GIS), other spatial data analysis, and spatial data sets.
  • 3D Lab provides 3D simulation, digital fabrication, education, visualization, motion capture, modeling, animation, and application development.

Details

Article ID: 1507
Created
Tue 5/26/20 6:03 PM
Modified
Mon 8/31/20 8:17 AM