Communication and Collaboration

Services (34)

ITS-Access to Employee-Held Data for U-M Units - For use by HR Staff only

This form must be completed by the current owner's unit HR representative (if the current owner is a former employee, the unit HR from their most recent U-M role).

For resources and information related to this form and process, refer to Access to Employee-Held Data for U-M Units.

Note: If the current owner of the data has access to it and they can cooperate with the access request, you must work with that owner to get access to the data instead of proceeding with this request form.

ITS-AI Workflows

This Service is a campus-wide, AI-enabled workflow automation service that uses intelligent AI workflows to orchestrate complex, multi-step business processes. It will connect to various campus and cloud applications using low-code integrations, enabling non-developers to quickly create and deploy AI automations. These AI workflows will be able to interpret input, determine the next steps, and select the appropriate actions or tools

ITS-Artificial Intelligence (AI)

This Service supports inquiries about Artificial Intelligence (AI) tools on U-M Campus. Submit your AI tool questions using this form.

ITS-Digital Signage

This service offers high-impact visible communication to anyone in U-M buildings and public areas on the U-M Campus.
The ITS Digital Signage service provides a shared digital signage infrastructure and centrally managed media content. Content can include live data, RSS feeds, text, images, HTML, Video, Flash, Excel, PDFs, maps, weather, videos and more!

See the Digital Signage site for more information: https://its.umich.edu/communication/television-...

ITS-Dropbox at U-M

This service is a cloud file storage option that provides automatic back-up and is readily accessible from any device

ITS-Emergency Phone

This form is used to report an issue with an Emergency Phone

ITS-GoBlue Feedback

This form is to provide feedback about the GoBlue app

ITS-Google at U-M

This service is software bundle that includes the core Google Apps of Email, Calendar, Docs, Sites, Contacts, and Chat as well as over 40 other apps designed to improve collaboration.

ITS-Infrastructure Performance Support

Internal to ITS, this Service is to request assistance from the Infrastructure Performance Support Analyst (PSA) team, whch helps ITS customers use and understand technologies by providing change management, communication, technical training, and support. The team also manages small projects or collaborates with service leaders to launch new services or help users adopt the change in existing services.

ITS-M-Connectors

This Service securely connects AI applications to university systems and data.  M-Connectors provides easy-to-use, secure connections between AI tools like U-M GPT and popular services such as Google Workspace, Canvas, Slack, Zoom, Dropbox, and MCommunity

ITS-Michigan App

This service is a mobile application that provides in-app messages and announcements related to academic life, personalized class schedule information, news, well-being content, bus stops, parking locations, dining halls, featured university events, and emergency alert push notifications.

ITS-Microsoft Teams at U-M

This service is a communication and collaboration platform developed by Microsoft as part of the Microsoft 365 family of products. It incorporates a feature set similar to Zoom, Google Meet, and other products offering workspace chat, videoconferencing, and file collaboration.

ITS-Office 365 at U-M

This service is an all-in-one Software as a Service.  This offering is not intended to replace Google as the primary productivity tool for U-M academic campuses.
U-M Microsoft Office 365 is available to current UM faculty, staff, students, sponsored affiliates, and emeritus with regular (not temporary) uniqnames. Alumni and retirees are not included in the university's licensing terms with Microsoft.
Collaboration & Learning:
- Productivity (Word, Excel, PowerPoint, OneNote)
- OneDrive
- SharePoint Online
- Forms
Classroom Tools:
- OneNote Class Notebook
More Inclusive Classrooms:
- Learning Tools
- Accessibility Checker
- Office Lens
Game Based Learning:
- Minecraft Education Edition

ITS-Schedule Displays

This Service allow departments to conveniently offer room management to a variety of spaces, including spaces without built-in video conferencing. The small, interactive touch panels allow users to see what meetings are coming up in a specific space.

ITS-Slack at U-M

This service is a tool that enhances workgroup communications. It provides a platform for individuals and groups to chat live online and keep conversations organized and accessible from anywhere, anytime.

ITS-U-M Apple Developer Program Support

This Service provides University of Michigan Apple developer credentials and/or assistance related to app signing
Use this form to request access to use the University of Michigan Apple developer credentials and/or assistance related to app signing
This service is only available for any university members working on an iOS app of university business or research

ITS-U-M Net AV Solutions

This services provides a consistent and intuitive audiovisual experience. Our goal is to help units design and build sensible AV solutions that are cost-effective and are integrated with U-M infrastructure. ITS Audiovisual Service is available for conference rooms at schools, colleges, and other units on the U-M Ann Arbor campus.

ITS-U-M Net Contact Centers

This service only includes Amazon Connect service provided by ITS Infrastructure (U-M Net)

ITS-U-M Net IP FAX

This service is a web-based fax solution that eliminates the need for a physical fax machine to send and receive faxes.

Copies of sent and received faxes are automatically forwarded to an individual or group email account, with different retention methods based on specific group guidelines.

Accounts are associated with 10-digit university phone numbers and are managed on a university server, integrated with the university telecommunications infrastructure and the internet.

ITS-U-M Net Phone Services

This service includes all of the voice services provided by ITS.

ITS-U-M Net Phone Services - Phone Service Support

This web form will create a ticket for phone service support and Service Request System (SRS)
related requests and inquiries.

ITS-U-M Net Television

This service provides a full lineup of news, entertainment, and sports channels is available through our campus-wide cable network. Campus units can purchase a cable connection in most campus buildings. Cable service is available in residence hall lounges and other public areas, and in some graduate student apartments.

ITS-U-M Net Traditional Fax

This service provides fax over the analog telephone network.

ITS-U-M Net Traditional Telephone

This service is traditional faculty & staff telephones providing high quality connections for teaching, learning, research, and work.

ITS-U-M Net Video Streaming

This service provides personalized consultation to set up a live event video stream.

ITS-Unity Voicemail

This service is voicemail for users transitioning from Traditional or VoIP phone systems. It is currently only in use on the Ann Arbor campus, since Dearborn and Flint campuses have fully transitioned to Zoom Phone which has voicemail included. Unity voicemail service will retire when the Telephone upgrade project is completed.

ITS-Virtru

This Service allows you to send end-to-end encrypted email and adds additional security features and options to help you encrypt and control access to the email you send.

ITS-Voice Services Incident

This form is used for telephone trouble

ITS-Wolverine Access Gateway

This service is a web application that serves as the gateway to U-M’s administrative information systems and dozens of U-M campus resources. It provides links to systems and websites used by members of the university community, including U-M students and their parents/family, prospective students, faculty, staff, alumni, retirees, and some sponsored affiliates.

ITS-Xfinity on Campus

This service is for residents of Northwood I, II, IV and V, and the Munger Graduate Residences can access Xfinity on Campus, a service offered by Comcast, at no charge. This service is no longer available to residents of other residence halls.

ITS-Zoom at U-M

This service unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings. Zoom offers high quality video, audio, and wireless screen-sharing across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.

ITS-Zoom for Government at U-M

Zoom for Government at U-M provides a secure telephone service to meet the needs of researchers. Optionally, secure Zoom Meetings can also be provided through Zoom for Government.

ITS-Zoom Phone at U-M

This service provides Voice over IP (VoIP) to Ann Arbor campus customers using Zoom software. This service also includes Zoom Call Queue, Auto Receptionist, and Shared Line groups.

ITS-Zoom Rooms at U-M

This service is a software-based conference room system that provides a streamlined experience for audio conferencing, wireless screen sharing, and video conferencing using the Zoom platform. Users of a Zoom Room can launch scheduled Zoom meetings with a single press of a button. This makes it easy to combine in-person and virtual guests in a simple, no-hassle hybrid meeting experience.