Setting and Removing Alerts for TeamDynamix Tickets

Environment

TeamDynamix

Issue

Technicians can add alerts to a ticket to be notified of changes in the ticket's status. Or, if an alert is no longer needed, the alert can be deleted.

Resolution

Adding an alert to a ticket

1. Open the ticket
2. Click the My Alerts tab
3. Click Add
   1. The Add Alert window will open
4. Check the alert(s) box(es) you wish to add
5. Click Save
6. The alerts now appear in the My Alerts list

Deleting an alert from a ticket

1. Open a ticket
2. Click Delete next to the appropriate alert in the My Alerts tab

Additional Information

The following Google Doc includes steps for setting up Gmail filters to notify you via text message to your cellphone of incoming TDx notifications:

• Setting up Gmail filters to send text messages for TDx email notifications

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.