Slack: Received Email With Subject "U-M ITS Slack Attendant [or other sender] sent you a message on Slack"

Environment

U-M Slack

Issue

I received an email from Slack with the subject, "Message from U-M ITS Slack Attendant" (or another sender). What is this email? Is it legitimate?

Resolution

• By default, Slack sends automated email notifications to alert you to alert you of mentions, direct messages (DMs), and replies to threads you're following while you are inactive.
• These are legitimate emails sent by Slack. You may confirm this by checking the sender, which should be U-M ITS Slack Attendant via Slack (notification@slack.com or notification@slack-mail.com).
• You can adjust your email notifications settings from your Preferences:
  1. Click your profile picture in the lower left corner of the app.
  2. Select Preferences.
  3. You should land on your Notifications page. Scroll to the "Notification schedule" section.
  4. Click the Set Email Notifications button.
  5. Your Slack account settings will open in a new browser window, where you can adjust these notifications as desired.
• U-M ITS Slack Attendant is the bot that automates some processes in U-M Slack and may occasionally send you messages as part of these automated processes.
  • One of the most common messages that U-M ITS Slack Attendant sends is an invitation to the umichWORKS Slack workspace to staff and faculty who create their U-M Slack accounts for the first time.

Additional Information

• Best Practices for U-M Slack Notification Settings
• Guide to Slack notifications
• Trouble receiving emails from Slack

Need additional information or assistance? Contact the ITS Service Center.