Body
Environment
TeamDynamix
Issue
Using brackets in TDX comments when replying by email causes comments to truncate.
Resolution
If a user enters a left bracket ( < ) in a response in an existing ticket feed, and there is no space between the bracket and text, the comment may be truncated. For instance, <example... may truncate the comment and < example... will not. All text after the first left bracket without a space may be truncated.
Additional Information
The vendor is working on a fix.
For assistance, submit a request here: ITS-TeamDynamix Support.