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Environment
Adobe Creative Cloud
Issue
I can log into Adobe Creative Cloud, but I cannot see the apps. I am receiving the following error message: "You don't have access to manage apps; Permission from your IT administrator may be required to enable apps management."
Resolution
To enable the Apps Tab:
- Sign out and close or end all Adobe applications and processes running in the background
- Navigate to the following location:
- Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\
- Mac: "/Library/Application Support/Adobe/OOBE/Configs/
- Locate the serviceconfig.xml file
- Drag it to the desktop (it will need ADMIN permission)
- Open the file in Notepad (Windows) or TextEdit (Mac)
- In serviceconfig.exe file, change the value of AppsPanel from false to true
- Save & Close the serviceconfig.xml file
- Relocate the same file to the original folder that is on the desktop and drag it back to the folder location (will need ADMIN permission)
- Restart machine and launch and sign into Adobe CC which will show all the applications again
Additional Information